Frequently Asked Questions
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Yes. Our formulas are designed to be gentle on the skin while still delivering results. We use mild, skin-friendly ingredients and avoid harsh additives, making our products suitable for most sensitive skin types
Do your products contain natural ingredients?
Do your products contain natural ingredients?
Many of our ingredients are naturally derived, and every formula takes inspiration from nature. While not every component is 100% natural, each ingredient is chosen for its proven skin benefits, performance, and safety
Are your moisturisers and gels vegan and cruelty-free?
Are your moisturisers and gels vegan and cruelty-free?
Yes, our moisturiser and hydrating gel bases are fully vegan and cruelty-free. We never test on animals, and we work with suppliers who share the same values
Are your fragrances safe for skin?
Are your fragrances safe for skin?
Absolutely. All scents used in our products meet IFRA safety standards and are used at levels approved for leave-on skincare. They’re carefully measured to provide a beautiful fragrance while remaining gentle on the skin
Can your products be used on the face and body?
Can your products be used on the face and body?
Most of our products are designed for both face and body. Face products are carefully formulated to be even more gentle to sensitive skin
Are your jars recyclable?
Are your jars recyclable?
Yes. Our glass jars and bamboo lids are fully recyclable and designed with low-plastic packaging in mind. Once finished, simply clean out the jar and enjoy reusing
How long does delivery take?
How long does delivery take?
We use Royal Mail Tracked 24 and 48 shipping to ensure orders typically arrive within 2–3 working days. You’ll receive full tracking details as soon as your order is dispatched
How does the 30-day money-back guarantee work?
How does the 30-day money-back guarantee work?
If you try a Glencura product and feel it isn’t right for you, you can request a full refund within 30 days — no hassle, no hard questions. We want you to feel confident and cared for when shopping with us
What is your returns policy?
What is your returns policy?
We offer a simple, stress-free returns process. If you’re not completely happy, you can return your product within 30 days of receiving it. Just contact us and we’ll guide you through the steps.