Frequently Asked Questions

Yes. Our formulas are designed to be gentle on the skin while still delivering results. We use mild, skin-friendly ingredients and avoid harsh additives, making our products suitable for most sensitive skin types

Many of our ingredients are naturally derived, and every formula takes inspiration from nature. While not every component is 100% natural, each ingredient is chosen for its proven skin benefits, performance, and safety

Yes, our moisturiser and hydrating gel bases are fully vegan and cruelty-free. We never test on animals, and we work with suppliers who share the same values

Absolutely. All scents used in our products meet IFRA safety standards and are used at levels approved for leave-on skincare. They’re carefully measured to provide a beautiful fragrance while remaining gentle on the skin

Most of our products are designed for both face and body. Face products are carefully formulated to be even more gentle to sensitive skin

Yes. Our glass jars and bamboo lids are fully recyclable and designed with low-plastic packaging in mind. Once finished, simply clean out the jar and enjoy reusing

We use Royal Mail Tracked 24 and 48 shipping to ensure orders typically arrive within 2–3 working days. You’ll receive full tracking details as soon as your order is dispatched

If you try a Glencura product and feel it isn’t right for you, you can request a full refund within 30 days — no hassle, no hard questions. We want you to feel confident and cared for when shopping with us

We offer a simple, stress-free returns process. If you’re not completely happy, you can return your product within 30 days of receiving it. Just contact us and we’ll guide you through the steps.